Most of our customers have a very hassle free experience shopping with us. On occasion, however, we receive inquiries from customers indicating they’ve not been able to download their purchase. Most of the time, this is due to the load of our servers, or due to an issue with our payment processor. Should you ever be a customer who experiences such an incident, we wanted to give you a few tips on how you can resolve the issue quickly.

1. At the time of purchase, customers are redirected to immediately download their purchase. As a backup, we send an e-mail with the download link as well. Should you not be able to download the music immediately, try the download link within your e-mail. Be sure to check any spam or junk folders, as occasionally our e-mails may arrive there.

2. Our recently launched My Account section is a great way to get around this issue. Simply login to your account, and request the download links be resent. If your purchase was made within 90 days, the request will automatically be processed, and you’ll be able to download your purchase.

3. Customer service is a big deal for us, and we want to ensure our customers are happy. If there is an issue, simply open an inquiry, and we’ll be happy to work with you.

We hope these suggestions will be able to help our customers to be able to more quickly resolve any problems that may occur during the downloading process.